At Dial America, some hazards that could possibly injure employees could be not cleaning up a spill on the floor and someone slips and breaks a hip. Or someone could trip over an unseen cord on the floor and twist their leg or foot. If people aren't responsible for cleaning up after themselves or looking out for potential hazards, others could be the ones to suffer by getting injured for careless people.
After looking at the OSHA website for safety issues that apply to workplaces and my particular workplace are the mandatory OSHA publications that must be displayed in Spanish. In order to have everyone completely informed of regulations and emergency policies, having OSHA posters translated into Spanish and a toll free number with Spanish speaking operators are the best way to ensure that everyone is properly informed. Even if a Spanish speaking person understands pretty good English, if there are even one or two words that are not understood, this could result in misunderstandings.
So far in my job at Dial America, I have learned to project my voice to sound pleasing and friendly over the phone and to improve my customer assistance. What I have learned about working with the people at Dial America is that they are always willing to help and all they want to do is help the customer. If you have a question, people at Dial America always have the answer because they have most likely worked on that program for a couple of years and have taken thousands of calls on it.
So far I have had a few negative experiences on the job because I have little old ladies trying to buy wigs and they get mad at me when they have a question that I can't answer. I tell them that I have to transfer them to customer service and the get huffy and take my name sand inform me that when I transfer them they will tell customer service about me. But then again, I do come across some very understanding and patient ladies who tell me that they appreciate my assistance and wish me a good day. What I look forward to in the coming weeks is learning the programs better and being able to perform at my job more efficiently. My learning style is an asset to me in this career because I am a hands-on learner and I learn best by actually doing something. With taking phone calls, you have to learn alot on you own. There is only so much your trainer can teach you.
After looking at the OSHA website for safety issues that apply to workplaces and my particular workplace are the mandatory OSHA publications that must be displayed in Spanish. In order to have everyone completely informed of regulations and emergency policies, having OSHA posters translated into Spanish and a toll free number with Spanish speaking operators are the best way to ensure that everyone is properly informed. Even if a Spanish speaking person understands pretty good English, if there are even one or two words that are not understood, this could result in misunderstandings.
So far in my job at Dial America, I have learned to project my voice to sound pleasing and friendly over the phone and to improve my customer assistance. What I have learned about working with the people at Dial America is that they are always willing to help and all they want to do is help the customer. If you have a question, people at Dial America always have the answer because they have most likely worked on that program for a couple of years and have taken thousands of calls on it.
So far I have had a few negative experiences on the job because I have little old ladies trying to buy wigs and they get mad at me when they have a question that I can't answer. I tell them that I have to transfer them to customer service and the get huffy and take my name sand inform me that when I transfer them they will tell customer service about me. But then again, I do come across some very understanding and patient ladies who tell me that they appreciate my assistance and wish me a good day. What I look forward to in the coming weeks is learning the programs better and being able to perform at my job more efficiently. My learning style is an asset to me in this career because I am a hands-on learner and I learn best by actually doing something. With taking phone calls, you have to learn alot on you own. There is only so much your trainer can teach you.
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